DS
Deon S

1 reviews | Active since Oct 2019

07 Oct 2019, 16:04

Capitec Unable to Recall Immediate Payment

On 01 October 2019 I have made an immediate payment of R50k in the inccorect ABSA account. I have contacted Capitec immediately when realizing that the money was deposited into the wrong account and asked them to assist with the recall, and that was 3hrs after payment was done. I even went to the extent of enquiring with ABSA, where the money was deposited and they were able to put the money on hold and said they will refund it as soon as Capitec makes a recall. ABSA says recalls can be made even in my situation however Capitec are just lazy and useless bank, they tell me that the R50k payment that I have made I must just forget about it and move on with life. This is ridiculous of Capitec and very pathetic.

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Replies (2)
Capitec Bank
Capitec Bank's reply08 Oct 2019, 16:07
Official
I acknowledge your posting, and have referred it to Complaint Management for immediate attention.
 
Feedback will be provided within five working days. I trust that this situation will be resolved to your satisfaction.
 
Kind regards
Capitec Bank

Capitec Bank
Capitec Bank's reply05 Nov 2019, 11:20
Official
Good day Mr Sekirimane 

As discussed via the telephone the matter was dealt with. 

Kind regards
Capitec Bank