Capitec unable to provide a bank statement of a deceased client

Good morning, I went to Capitec Wonderpark to get just a bank statement from an account of my passed away father. I provided Capitec all the requirements they requested from including a letter from the magistrate court. They processed my application (for just a bank statement) on the 23rd April 2021. Today is the 5th of May 2021 I went to the bank again, they still were unable to provide for me the bank statement. Now I have to keep delaying at the magistrate court because capitec is unable to provide me with a bank statement. I am disappointed at capitec bank, at the other banks Absa, Standard Bank they provided me with a bank statement on the same day within a couple of minutes.