Capitec unable to open an account for minors

I have now spent over 4 hours over 2 days sitting in Capitec Claremont branch while the consultant goes around and around through the same procedure trying to open an account for my minor son. Clearly she cannot solve what appears to be the IT glitch that is likely related to the fact that my details already exist on their system as I succesfully opened an account for my daughter in minutes. Will Capitec apologise or remunerate me for 4 hours of my time wasted. I think not. Communication on this issue has been shocking to say the least and the impression is clear that staff are very poorly trained regarding troubleshooting. The person/people thay Nicole has spent hours on the phone with dont seem to have an idea how to resolve this either.