CAPITEC unable to change payment period

Good day,<br> <br> I phoned Capitec Bank around 1 July 2015 - Ref ***<br> <br> I wanted to change my payment date for my loan and revolving loan since I changed employment to another company. Customer Services could not assist from their side and instructed me to go to the branch.<br> <br> I went to my branch but they kept me waiting very long (due to not enough staff memebers available that particular day) so I went back yesterday. The lady that assisted was Zoe. She phoned customer services and they instructed her to phone Collections and was referred back to Customer Services. The system on her side did not allow her to change the payment date because of my revolving loan.<br> <br> I took the revolving loan before I got the new employment because no on can see into the future because if I could, I would have seen this new job opportunity given to me and not take out the revolving loan.<br> <br> The only solution now is to wait for my debit order to bounce on both my loan account and the revolving loan, get a bad credit score and have your collections department phone me to make arrangements.<br> <br> I have been banking with you since 2009/2010 and am very disappointed with the lack of your system not to assist.