Capitec unable to assist with online card payment.

I logged a query regarding my account as I am unable to make online card payments. Been struggling with this for nearly a month. I logged a query with capitec callcentre. No success. I logged my query on hello Peter, Lindiswa called me back asked me to call her if I'm encountering problems. After her call 24 Mar 2016 I encountered problems and called her back on that day that she called me. She was unavailable I left q message for her to call me back. Today on 04 April 2016 she called me back, note I'm still unable to make care payments online. I needed to book tickets and from a regular basis make use of the facility. I had to withdraw my funds and deposit into my friends standard bank account for him to make the payment on my behalf. I'm frustrated with Capitec