Capitec Unable To Assist with *****!!

Capitec is unable to stop a *****, recurring purchase from my account. I've lost over R2500 already.

I contacted them. Stopped my card twice, had to pay for a new card twice and still have the same issue. They investigate the *****, money going out of my account. They reimburse me the purchase & then the purchase happens again.

How are you unable to stop *****?? Appalling and rude service even when I remain calm. Capitec is a ****. How can you charge your customers multiple times without resolving the issue? Taking R70 from me repeatedly for card replacements along with taking my money R159 every month to Microsoft. I DON'T EVEN USE MICROSOFT! MICROSOFT AND GOOGLE PLAY HAVE BEEN CONTACTED AND THEY AGREE IT'S *****. BUT CAPITEC KEEPS TAKING MY MONEY!