Capitec *****ulent Transaction

There was a *****ulent transaction done with my Card on the 1st of April.Online shopping with a huge amount out of my bank, out of my control, without my authorisation. I immediately stopped my card, reported the matter and even went into the closest branch. They were very helpful, sympathetic and reported the matter as well. I received a reference nr and everyday since then I have been contacting the Customer HelpLine, without any assistance. It started as 30 days, then came down to 2 weeks, after phoning again today, I was told that there is no available information on the person/people currently assigned to this case. It does not instil confidence at all, especially knowing that Cyber security ********s hit daily and the victims are left in debt and it seems that when it happens your Bank, that you trust with your salary, however small, does not take you serious and is not really willing to assist. Please I am in desperate need of assistance/guidance.