Capitec *****ulent Debicheck Debit Order

I called the capitec customer service today to have a debit order removed or suspended permanently or whatever the case, only to be told I must call the company (Braamfin) to remove it themselves. What I fail to understand is, I never gave those people permission let alone buy furniture on credit or whatever they sell. I have been a nursing student from July 2018 - June 2023 earning a stipend of R1500 how on earth could I have been afforded credit. I even told the lady to check both my accounts if she thinks I'm misleading her. It's frustrating and appalling that a company had access to my account and a debit order was loaded in 2021, October 20th and now I must call the company to remove it, how is that possible? As the people supposed to remove it is the bank I'm banking with, otherwise it means anyone can do about anything they like with our accounts. I am done with Capitec, now that I'm a qualified Nurse I will be closing my account tomorrow to go to a safer and better bank that won't be giving authorization to whomever they choose without my permission. If you banking with Capitec do check your Debicheck, you might just find unauthorized pending transaction.