Capitec trying to charge me R170.00 to make a payment

It has been a week since I made a cellphone banking payment from my Capitec account to an FNB account. Money still hasn't arrived. I was told that if I want Capitec to recover my money quickly, I must pay a fee of R170.00. That is pure ******ion. If I don't pay that R170.00, I was told that I will have to wait for 3-7 days. It's day 3 already and I haven't received any communication from Capitec regarding the payment.