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Gbemi D

1 reviews | Active since Aug 2018

04 Jun 2021, 10:00

CAPITEC TREATS ITS CUSTOMERS LIKE A ********

I RECEIVED MONEY FROM MY UNCLE LAST NIGHT WHICH I HAVE BEEN RECEIVING FROM THIS SAME PERSON MORE OFTEN THEN I MADE PAYMENT TO ANOTHER BANK , CAPITEC TRIED TO CALL ME WHICH I WAS NOT AVAILABLE AT THAT TIME AND I CALLED THEM BACK AFTER FEW MINS BUT I WAS TOLD THAT DEPARTMENT IS CLOSED , I CALLED BACK THR NEXT DAY AND I WAS TOLD I CAN NOT SPEAK TO THAT SAME DEPARTMENT THAT TRIED TO CALL ME LAST NIGHT BUT I HAVE TO WAIT FOR THEM TO CALL ME AGAIN BECAUSE MY ACCOUNT IS NOT FROZEN , ON GETTING TO THE BRANCH I WAS TOLD TO PROVIDE POP AND LETTER STATING WHAT THE MONEY IS FOR AGAINST A LOCAL TRANSFER AND A FREQUENT SENDER TO MY ACCOUNT ( THATS ABSURD ) NOW I WAS TOLD I HAVE TO WAIT FOR THAT DEPARTMENT TO CONTACT ME BACK AS THEY DO NOT HAVE A TURN AROUND TIME TO CONTACT ME BACK BUT I HAVE TO BE STRANDED BECAUSE I AM BANKING WITH CAPITEC FOR YEARS AND NEVER HAD ANY ISSUE WITH CAPITEC . I NEED MY ACCOUNT CLOSED IF I CAN BE TREATED IN THIS WAY ESPECIALLY QUESTIONING MONEY TO ME FROM SOMEONE WHO LAST SENT MONEY TO ME A WEEK AGO AND I WILL TAKE THIS MATTER UP WITH THE BANKING OBSSA BECAUSE THIS IS NOT HOW OTHER BANKS TREAT THIER CUSTOMERS. AM ****ED RIGHT NOW BECAUSE I AM STRANDED AND IF ANY FUTHER DAMAGE HAPPENS TO ME DUE TO UNABLE TO USE MY MONEY I WILL SUE

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Replies (3)
Capitec Bank
Capitec Bank's reply04 Jun 2021, 10:04
Official
Good day Gbemi 

We acknowledge receipt of your query and have assigned your matter to a designated official. You will receive further contact within the next business day. 

Kind regards 
Capitec Bank
GD
Gbemi D's update04 Jun 2021, 11:57
Reviewer Update
This is a joke , after all these BS I will proceed to close my account . I can not trust you guys with my money when I needed it the most because this is the second visit to the branch today and whatever can’t be solve while account holder visit a branch then it means Capitec is not reliable
Capitec Bank
Capitec Bank's reply04 Jun 2021, 15:33
Official
 
Good day Gbemi
 
Thank you for letting us know of your concern, and for your patience while we explore this matter. We have assigned your query to a designated official who will contact you within the next business day. 
 
 
Kind regards 
Capitec Bank