1 reviews | Active since Aug 2018
CAPITEC TREATS ITS CUSTOMERS LIKE A ********
I RECEIVED MONEY FROM MY UNCLE LAST NIGHT WHICH I HAVE BEEN RECEIVING FROM THIS SAME PERSON MORE OFTEN THEN I MADE PAYMENT TO ANOTHER BANK , CAPITEC TRIED TO CALL ME WHICH I WAS NOT AVAILABLE AT THAT TIME AND I CALLED THEM BACK AFTER FEW MINS BUT I WAS TOLD THAT DEPARTMENT IS CLOSED , I CALLED BACK THR NEXT DAY AND I WAS TOLD I CAN NOT SPEAK TO THAT SAME DEPARTMENT THAT TRIED TO CALL ME LAST NIGHT BUT I HAVE TO WAIT FOR THEM TO CALL ME AGAIN BECAUSE MY ACCOUNT IS NOT FROZEN , ON GETTING TO THE BRANCH I WAS TOLD TO PROVIDE POP AND LETTER STATING WHAT THE MONEY IS FOR AGAINST A LOCAL TRANSFER AND A FREQUENT SENDER TO MY ACCOUNT ( THATS ABSURD ) NOW I WAS TOLD I HAVE TO WAIT FOR THAT DEPARTMENT TO CONTACT ME BACK AS THEY DO NOT HAVE A TURN AROUND TIME TO CONTACT ME BACK BUT I HAVE TO BE STRANDED BECAUSE I AM BANKING WITH CAPITEC FOR YEARS AND NEVER HAD ANY ISSUE WITH CAPITEC . I NEED MY ACCOUNT CLOSED IF I CAN BE TREATED IN THIS WAY ESPECIALLY QUESTIONING MONEY TO ME FROM SOMEONE WHO LAST SENT MONEY TO ME A WEEK AGO AND I WILL TAKE THIS MATTER UP WITH THE BANKING OBSSA BECAUSE THIS IS NOT HOW OTHER BANKS TREAT THIER CUSTOMERS. AM ****ED RIGHT NOW BECAUSE I AM STRANDED AND IF ANY FUTHER DAMAGE HAPPENS TO ME DUE TO UNABLE TO USE MY MONEY I WILL SUE
We acknowledge receipt of your query and have assigned your matter to a designated official. You will receive further contact within the next business day.
Kind regards
Capitec Bank
We acknowledge receipt of your query and have assigned your matter to a designated official. You will receive further contact within the next business day.
Kind regards
Capitec Bank
Thank you for letting us know of your concern, and for your patience while we explore this matter. We have assigned your query to a designated official who will contact you within the next business day.
Thank you for letting us know of your concern, and for your patience while we explore this matter. We have assigned your query to a designated official who will contact you within the next business day.
