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Caroline H

1 reviews | Active since Mar 2011

24 Jan 2022, 15:02

capitec treating customers like ### even with a great credit record!!!

Capitec is a disgrace !!!!

I moved my account from absa to capitec . Was told that I can do application for a credit card after a few months . So I did, when I got to the bank today I was told I do even have any ct on credit bureau. So I was told to get one from Checkers. And just sort issue with them. When I got my record it was great. So when I phone capitec I was told that now I can not have a credit card because my rentals is not registered as a company !!!

What is this. You can see My income. I have no debt and is renting out 8 properties… and you tell me I am not good for a credit card???!! Capitec is a joke and unprofessional . I just closed my accounts at absa today before this unprofessional service !!!!! thanks capitec for not caring about your customers that brings the money in !!!!!!!!!!!!!!!!!!!!!!!! DISGRACE

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Replies (2)
Capitec Bank
Capitec Bank's reply24 Jan 2022, 16:33
Official
Good day Client We acknowledge receipt of your query and have assigned your matter to a designated official. You will receive further contact within the next business day. Kind regards Capitec Bank
Capitec Bank
Capitec Bank's reply03 Mar 2022, 08:01
Official
Hi Caroline 

Thank you for your patience as we worked through your matter. We can confirm that it has been resolved. 

You may contact Client Care or visit any Capitec branch should further assistance be required.

Kind regards

Capitec Bank