AvdM
Ansie van der Mescht

1 reviews | Active since Feb 2014

09 May 2022, 10:16

Capitec treating customers like ********* by blocking account

Never ever open an account if you hope for business continuity. Capitec has gone and blocked my account and I am now unable to withdraw the R20K in there to pay my supplier. This is all happening under the hardships that small businesses have undergone in the last 2 years. I have visited a branch so that they can verify my identity and hand me back the rightful control to my bank account, yet they can't. The current waiting time for their so called forensics department to assess my case is 7 to 14 working days. What small business has 7 to 10 working days to wait for their capital to be released. Close your account with Capitec and get yourself to FNB. Capitec never even had the decency to call me to notify me that they would be blocking my account. Complete disdain. If you like being treated like a ******** by your bank, Capitec is the one for you.

0
Replies (2)
Capitec Bank
Capitec Bank's reply09 May 2022, 13:06
Official
Good day  Ansie

We acknowledge receipt of your query and have assigned your matter to a designated official. 

You will receive further contact within the next business day. 

Kind regards 

Capitec Bank
AvdM
Ansie van der Mescht's update09 May 2022, 13:10
Reviewer Update
In that period of time, you have tied up my capital for 5 days now. What a way to support small business during the toughest period possible for small business. More has transpired in the last 2 hours whereby the person in your call centre has called me a money launderer. The reference for the call is ***4. Is it standard practice for your call centre people to falsely accuse your clients of *****? I am busy seeking legal recourse.