Capitec treated me like a ******** and held my money

I have been banking with capitec for more than 7 years now. And never had issues with the bank. I recently got my account blocked because someone claimed that his account was hacked and the money was transferred **********ly from his account to mine. Capitec did not even give me the courtesy of calling and telling me about the claims. I just got embarassed when I was making a payment at the store and my card was not working. I then went to the branch and that's when I was advised that my account has been put on hold. The consultant called the ***** department and they confirmed the story. I asked to make alternative arrangements to pay for the funeral cover that I have with them, but they told me I can't make any arrangements. It will be three month on the 25 April and the funeral cover will lapse. Meaning should anything happen to the insured members I will be stranded. I also have savings for my baby in my account. And the baby is due next week. That means I can't buy anything since I don't have access to my funds. I explained all of these to the consultants but they said nothing can be done. All I asked was for the money to be reversed to the owners account and they release my funds. No investigation or whatsoever is being done so I don't see a point of my account being on hold. I am so disappointed in the bank and the way they have treated me.