Capitec treat consultants and

I think there customer service is pathetic especially in the mids of the pandemic. They are not helping there customers or try to understand that whole world is going through this. There consultants treat you as if you don't want to pay them when still allot of people are under lock down.Then they put you on the phone with there other consultants cause they don't know what to tell you. All they say is that is the way it is and they cant help. They don't even have a toll free number . You call and your airtime run up. Yes as a customer you want to sort out and need help with your account but what you get is ******** service and at the end they want you to make debt on top of the dept you have. Just an example. My wife and I made a loan at Capitec and before lock down we had one last payment. we where on the phone for days. firstly we needed to change my wife's pay date as her company changed it to month end. For 2 months debits went off on 25. Thus putting extra charges on the debit account. And been calling every day almost to change. Then debits went of on days earlier then 25 and we had to pay that. And that was without having a paycheck or any income. Now they this month money went off our house rent account that did not have debits on and is only a savings account for rent. And this is 2 different banks. I really doubt that this is legal as there was no permission granted for this.