BL
Bonolo L

1 reviews | Active since Sept 2015

03 May 2021, 11:00

Capitec treat clients with respect

On Sunday I visited Megacity Branch to have my card replaced, the person who was screening clients, refused for me to use my own sanitizer, even though I reiterated that I have skin allergies. She said that the bank management is adamant that clients use the bank's sanitizer, otherwise I will not get access to the facility. So i asked her a simple question that what does their sanitizer have that mine doesn't have, she could not answer me. As much as we are all cautious about the corona virus we should guard against infringement of human rights and forget other conditions that can have serious fatalities if not observed. I was not refusing to have my hands cleaned, I just asked to use mine, it is really not fair on us to use 7 different sanitizers in a day as you visit 7 different places. What is so special about your sanitizer that clients can only gain access to your facilities if they only use your own? or perhaps other brands are not as effective as yours? Is Capitec now manufacturing hand sanitizers, or is there any other sinister motive behind all this?

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Replies (2)
Capitec Bank
Capitec Bank's reply03 May 2021, 11:02
Official
Good day Bonolo 

Thank you for letting us know of your concern, and for your patience while we explore this matter. We have assigned your query to a designated official who will contact you within the next business day. 

Kind regards 

Capitec Bank 

Capitec Bank
Capitec Bank's reply12 May 2021, 12:58
Official
Good day

The matter was addressed. The complaint is closed.

Kind regards
Capitec Bank