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Semone E
1 reviews | Active since Jun 2012
05 Mar 2024, 15:14
Capitec train your staff
Capitec Client Care consultants on WhatsApp platform and the call center need training on Customer service. I was ****med in October 2023 and to date I am still waiting for a repudiation letter from Capitec. Even though I have numerous incident numbers nobody can provide feedback on the letter that has been requested on numerous occasions. Instead of resolving my issue, I just get a new incident number. Laying a complaint does not help either as nobody has bothered to contact me follow up on my complaint either.
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Capitec Bank's replyOfficial
07 Mar 2024, 13:15Good day Semone
Thank you for letting us know of your concern, and for your patience while we explore this matter. We have assigned your query to a designated official who will contact you within the next business day.
Kind regards
Capitec Bank
Thank you for letting us know of your concern, and for your patience while we explore this matter. We have assigned your query to a designated official who will contact you within the next business day.
Kind regards
Capitec Bank
Best regards,
Capitec Bank's reply07 Mar 2024, 13:15
Official
Good day Semone
Thank you for letting us know of your concern, and for your patience while we explore this matter. We have assigned your query to a designated official who will contact you within the next business day.
Kind regards
Capitec Bank
Thank you for letting us know of your concern, and for your patience while we explore this matter. We have assigned your query to a designated official who will contact you within the next business day.
Kind regards
Capitec Bank
Best regards,