DK
Deano K

1 reviews | Active since Aug 2018

23 Apr 2020, 12:53

Capitec Trade Route " Shantineese" Rude Fool

I had the most ********* treatment from a Lady by the name of Shantineese who back chatted me and spoke slang in rude behavior just because I asked if there was someone wiping down th e key pads of the Atm's. I ams sorry I will not allow one of yiyr staff speaking to me like that. In fact I am thinking of closing my account as I can't people who don't RESPECT Me. If you can't train your staff to treat us customers with respect then surely you doing a poor job. For a lady to present herself in that manner is shocking really

0
Replies (1)
Capitec Bank
Capitec Bank's reply23 Apr 2020, 14:47
Official
I regret to hear of your negative experience, please allow us the opportunity to investigate this matter in depth.  Complaint Management will take ownership of this investigation and will provide you with feedback within the next five working days.  I trust that the matter will be resolved to your satisfaction. 

Kind regards
Capitec Bank