Capitec - Trace Funds

So I sent money to a Standard Bank account on the 24/01/2020 via my bank app and the recepient still has not received the funds. I send money to this same bank account every month and the funds is transferred immediately every month. I was told that I need to pay R150 for the money to be recalled and this can take up to 14 working days. Why do I need to pay for my own money? I don't understand that? I'm so disappointed in this bank that my money that I work extremely hard for cannot be traced? Why do I have to wait for my money from a bank that I have trusted and has failed to protect my assets? I don't think this is fair as I do not have an extra R3200.00 to pay and wait for my money to transferred back into my account. I am seriously considering moving banks. I honestly need this money to be traced and I cannot wait for 14 working days for my own money.