Capitec took R2000 from my account for a failed ATM withdrawal attempt.

Everything was smooth sailing for me with Capitec Bank till 26 April 2019 when their system was failing. Had I known I would not have attempted to withdraw money from their ATMs on that day.

I tried to withdraw R2000 and the transaction was declined. I tried again, and managed to withdraw a smaller amount of R1000 successfully.

However, when I checked on my phone, the previous failed attempt to withdraw R2000 was also deducted from my account.

Despite showing the receipt for the declined R2000 to Capitec at their Prominade Branch, and their so-called investigation that took over 3 weeks, Capitec refused to refund my R2000 they took from my account in error.

I'm now forced to report Capitec to the Ombudsman.

I have a separate long-term investment of R700,000 with Capitec which I shall withdraw shortly if it's still there.