Capitec took my money and refuses to reimbur*****t

after being a client to this terrible bank for years and remaining loyal even though their a developing bank with limited capitec has decided to thank me with the most disgusting service.

after the president has implemented a lockdown with limited resources and financial constraints especially for individuals only starting out at work the bank has decided to debit my account with R4400 and when I call for assistance they tell me there is nothing they can do to assist.

what is the point of maintaining long relations with institutions like banks if you are going to get answers that will demoralize you and leave you feeling like the best alternative is to switch banks. there is no point in calling your contact center only to be rejected and called out as if you are a ******** running from the law.

capitec has been a good bank in its years of conception but as time grows it is starting to behave like it is bigger than its own clients. they must not forget that the society still has options and just because we choose to remain loyal does not mean we do not have other options in banking solutions.