Capitec took my funeral premiums for 9 months. When he died they said the cover never counted.

Heh Mense - If a Capitec consultant filled in your funeral policy for you, check every relationship on it today. You will only find out it was typed wrong when someone dies I paid Capitec for funeral cover on a family member for 9 months. The diseased sat next to me in the Capitec Postmasburg branch the day the policy was opened. I told the consultant exactly who he was to me. The consultant chose the relationship on the system, printed the form, and I signed where she showed me. Capitec took the premium every month and never asked one question. He passed away on and BOOM! Capitec checked the relationship for the first time, said the word their own consultant typed was wrong, and refused the claim. They offered my premiums back and nothing else. Not a sorry our Agent was wrong ( I don’t have a recorder or proof except for a dead man that can’t speak anymore what was said that day) Capitec, claim CF...3668. I want a named person from your insurance complaints team to write me an email back by Friday 11 September with a decision to pay the benefit. I will update this post with your answer on that date, whatever it is.