Capitec took money without concent and now they won't take responsibility

On September 1st an amount of R19000 was made to my account after 8 in the evening. I knew it must be a mistake, so I powted it on my social media and asked who knows this person, they need to contact me. So knowing it was a mistake, I moved the money to my Capitec savings to make sure my debit orders and person payment won't tap into the money who was wrongly paid to me.

So on Monday the 4th of September, I received a call from Capitec asking if I received an amount if R19000, so I say yes. They said the people are sitting infront of them, they got high jacked, and the money got paid to my account accidentally, will I pay it back. So I said, yes offcourse I will. So she asked if I can plewse speak to the people, so she hands the phone to the people, and I recognize the people. They bought a car from me a month before and that is why I was a beneficiary on their bank. So I tell them, I am just going into a meeting, can I call them on their new number in 2 hours so transfer the money back. And they said thank you and 2 hours went past.

As I am about to pay the money back, I see that on my banking app, I have no money in my savings. It doesn't even exist on my app. So I rush to Capitec to find out that they stopped my savings account because I am under investigation. So I understood it and they said it will all be sorted out in 7 working days. So I left it and waited.

Then on Friday the 8th of September, I ask on the Capitec what's app for my balance to see if they reversed the money and if I can go on with my life. Then I see, that Capitec DID NOT reverse R19000, but they reversed R24000!!! A WHOLE EXTRA R5000!! So now I am so upset, I got to the bank and I am trying to find out why they took extra money for no reason. After 2 hours of trying to figure out, they treat me like the ********. I had to go to the police after being questioned over and over again and had to explain myself 100 times. So I had to go to the police, explain everything AGAIN and get a avidavid.

So I had to go back to Capitec and then EXPLAIN myself on a report again. Where it's actually this easy, someone in Capitec just decided to take an extra R5000, just give it back and unblock my account. But I am STILL to this day under investigation and NO ONE can give me any answers.

I am going to fight until I get my money back and all our hard work savings in that account! Then I am moving banks, because Capitec just takes money as they please... then no one takes responsibility. I have been to Capitec to many times the past few days, and still nothing has been done. I will make EVERYONE aware.