Capitec took money out of my brother's account

Capitec allowed transactions to go off my brother's account without his authorisation...On Thursday night the 30th of June 2022 at about 20h00 my brother received 2 sms’s from Capitec BankSA to confirm that the following two payments were made from my account which is totally ********** and was not authorised by my brother 1. S Ndumo for R67000 2. MC Fako for R22000 The next moment my mother received a call from Nosi at *** at 20h06 and she wanted to speak to my brother to enquire about these two transactions. He confirmed that these payments were not authorised by him (my brother)...

Nosi said that my brother should go to the police station to open up a case and report it to Capitec BankSA. he reference Nosi gave him was: *** He then spoke to 1. Chris at 20h25, 2. Mbali (***** dept) at 20h30 and then to 3. Mamelo as well on the number ***and they said the same as what Nosi told my brother So he went to the police station in Randburg on the morning of the 1st of July 2022 to report the case. He also went to Capitec BankSA at Ferndale on Republic and reported this matter AGAIN to the banker at the branch – Reference ***5....

They are also in possession of the police report and case number that was opened at the Randburg Police Station REF no CAS 21/7/2022. Since the 1st of July he called every second day to follow up but it’s still the same old story: "You have to wait 20 working days…" That has already surpassed and expired. My brother is still waiting on feedback and Capitec BankSA to call him back!!!! It’s like nobody cares at Capitec BankSA about ***** that is happening under your nose, surely the bank has insurance due to the fact that they keep money in a custodian/ fiduciary capacity on behalf of their clients.

According to Capitec on the 17th of July, when he spoke to Chad from the ***** department 0*** they could only retrieve R 322,00 from the ******** amount of R89 000,00...

This is totally unacceptable over 10 working days that R322,00 could be salvaged? What is the purpose of having a ***** department that can’t assist my brother? On the 18th of July he went to Capitec BankSA at Cresta to reactive his banking app, which was disabled…When he signed in there was a new beneficiary added to his account as S NDUMO...

It is kind of unacceptable don't you think? That something like this can happen, without his knowledge or him authorising these payments?Capitec is supposed to be secure and custodians in a fiduciary capacity of his money and that is extremely reckless.

He's been waiting since the 30th of June for feedback the dispute and external banks, but Capitec BankSA keeps on saying they will call him back, and nothing is happening....He is being penalised for Capitec's weak security.

If there is no constructive feedback from Capitec BankSA by the 25th of August we will take the matter further and will go to Carte Blanche to expose this matter as well as an Ombudsman. We need some help here Capitec