Capitec took money for a transaction it never processed!!!

Yesterday, 4 April 2022, I attempted to purchase R30.00 water from the Capitec app. I chose the lowest amount possible to test it out. It did not reject my meter number and R30.00 was taken from my account. I did the same procedure on Prepaid24 and received my token number within 10 minutes.

Until now, I have NOT received my token number from Capitec via SMS (using the number I provided) or on the app, despite the fact that R30.00 was taken from my account for a transaction that appears to not have taken place. There is no token number reflected in the history of the transaction. I know it's only R30.00, but it's my money, so I either want my token number or to be reimbursed (bank fees for the failed transaction included). I will then rather move my prepaid transactions to another service provider.