Capitec took all of my money out of my account..

So.. I have a short term personal loan with Capitec. Just after I took out the loan I basically lost my job. Because of this I could not pay the loan. After a while I started working again and made arrangements with capitec to pay R500 per month as this was or is all that I can afford right now. For the first few months that was the amount that they took.. And then today happened.... My salary was paid into my account and then they took the amount of R1442.00 and then after that they took everything else in my account... Like literally every cent!! Despite the fact that I went to one of their branches (kuilsriver) yesterday and where I was promised that they will only take R500. The lady that was dealing with me told me that if my salary that will be paid in today is the same as my salary when I took out the loan they will take the actual installment which didnt bother me as what I am earning right now doesnt come close to what I was earning back then...

And yet they took everything!!! I dont have a cent in my account! How am I supposed to get through this month?? This proves to me that Capitec doesn't care about their clients.. And the funny thing is, I actually want to pay this loan off.. Thats why Ive been phoning every month to make arrangements and yet you do this??? No amount of words can describe the hatred that I have for this company right now! School fees, rent, travelling to work and just living is out by the door... And all this because CAPITEC DOES NOT GIVE A DAMN ABOUT THEIR CLIENTS.. They are treating me as if Im someone who is dodging them and like someone who is running away from the commitment that I have with them...

And then I phone their callcentre, I spoke to a lady called Precious who told me that they cant do anything for me, I will have to wait for collections who will only be opening the next morning to help me. The more I told herthat I need help right now the more she told me that no one can help me but collections. COLD!!!! ICE COLD!!!!

Im so disgusted with Capitec right now... All I asked for was help... And this is how you help me... SHAME ON YOU...