Capitec told me on record that the matter would be resolved 4 months ago and now their ***** centre is no longer answering calls.

I have been waiting for a matter to be resolved for the past 4 months after Capitec promised that the matter would be resolved on recording. I have tried the banking channels that they have recommended, but they are not answering any calls. After spending over an hour calling their customer line 25 Feb 2026 we could still not get through. I have supp**** Capitec with transcripts of recordings from their own agents, but it seems that they are intent on not acknowledging the evidence supp****.

I have even noted a number of complaints on most platforms, even on Hellopeter, where they have a number of complaints that they have not even rep**** to at all, all you have to do is just browse their business on 'Hellopeter'. Which is very much disappointing from a financial insitution. How do you have a contact centre that does not answer????Is this the level of service South Africans are meant to just take?????