Capitec to take responsibility for my loss and repay me

On 16 January 2021 I paid Autopage by mistake instead of my husband the amount of R1,600.-, but when I went to the bank the teller told me not to do a recall that would cost me R130.- as the account was last used in 2015 so he was sure that the money would be coming back into my account. Well I waited 5 days and now after more than a year neither Capitec or ABSA (where the Autopage account was held) or Autopage or Vodacom whom I understand took over from Autopage will take responsibility to pay me back my R1,600.- which I have lost?!!! I even asked the Ombudsman of Capitec bank and they said that I decided to wait instead of doing a recall, but the fact is that the bank employee told me to wait. Otherwise I would have paid that R130 instead and would have had my R1,600.- back in my account already! Please can you pay me back ASAP as I didn't owe Autopage anything and that account should have been closed in 2015 already! I'm a pensioner and can't afford to loose that money. Please call me or email me as I've written lots of emails (***) and made many trips to both Capitec and ABSA with no luck at all! Waiting for your positive reply please! Thanks!