Capitec to slow in resolving issues

Love the bank, love the app, love the simplicity but I did a review about 18 months ago which I explained that I was on prevent ***** on capitec system because of some pay slips I made years ago as I'm self employed n they didn't accept the pay slips and at that time didn't deal with self employed clients, after the review capitec called me n they said they would take it of as they stated to deal with self employed etc, 1 year 6 months, a bond, vehicle finance and few accounts later I'm still on prevent *****, capitec could make so much of self employed clients but we couldn't do no bussiness together, was thinking about mkn all my staff open up capitec n paying them via my capitec acc but I think it's best time to just close the acc n move on with fnb