ME
Mokgadi E

1 reviews | Active since Sept 2020

25 Sept 2020, 12:26

Capitec to FNB EFT clearance time

My friend sent me an EFT on Wednesday at 4pm and today is friday but i still haven't got the cash. Why does capitec to FNB take too long to clear? This sucks

0
Replies (3)
Capitec Bank
Capitec Bank's reply25 Sept 2020, 15:02
Official
I acknowledge your posting, and have referred it to Complaint Management for immediate attention. 
Feedback will be provided within five working days.  I trust that this situation will be resolved to your satisfaction.

Kind regards
Capitec Bank
ME
Mokgadi E's update30 Sept 2020, 11:48
Reviewer Update
Good day Capitec

I recieved my cash on Saturday though the EFT was made on Wednesday so it's quite an inconvenience. I am just glad i got it but work on fixing that. Whenever i make an eft using FNB to your clients it gets in same day so push to fix things on your side.
Capitec Bank
Capitec Bank's reply01 Oct 2020, 10:38
Official
Good day Mokgadi

As per our telephonic discussion, your matter has been resolved.
 
Should you require further assistance, kindly contact us directly.
 
Kind regards
Capitec Bank