CAPITEC ****GERY

I have just been shocked by the fact that i am being charged a card replacement fee (by Calleb at Capitec Hoedspruit) for a card that i have had since i opened my account over 5years ago, due to wear and tear of years use, Banks always encourage us to us our cards for POS purchases instead of carrying cash and we do that and the strain that the cards take from years of use, we are responsible for?...that makes zero sense to me. I explained that to a Calleb and he just dismissed me saying, 'well, thats the way it is here at Capitec' and just as a parting shot, we aren't even provided with a protective pouch for the card to preserve it so I guess capitec will score another card replacement fee from me in a couple of years...DISGUSTING.