Capitec - THIS IS 2021

Tried to log on to my banking app, only to see notice that app has bee replaced and new app needs to be downloaded from app store. Which then asks for bank account number and pin. Although Capitec states it will never ask for your pin! No notice received that this is going to happen. I contact WA help line, who confirm new app has to be downloaded. They confirm all my details, name, email,cell numbers, etc even though my SA cell no longer is in use as I'm overseas, I've tried to change cell number to international number but Capitec doesn't accomodate it. Yes its 2021 !! I download and install new app, but it work work, person on WA help asks to verify my details, asks me security questions, which I as far as I know are correct. Then message pops up ' we are unable to assit you as answers weren't correct' goodbye' then message to say come into branch or contact Capitec............ Hello..... I'M NOT IN COUNTRY AND CANNOT PHONE AND HOLD ON FOR 30 MINUTES! Only question that may have been incorrect is 'are you registed for phone banking?' to which I rep**** No, and explained I have never used it, only use banking app and online banking from time to time. I may have been registered for it years ago, how am I supposed to remember this. Capitec get your act together.