DH
Donavin H

1 reviews | Active since Aug 2015

15 May 2020, 14:15

CAPITEC - thinks customers lie as default

Cash accepting ATM's in Delmas branch & Springs The Avenue's almost never working.

I left ABSA bank due to bank charges. At this point I'm willing to pay higher costs just to have reliability & consistency - something CAPITEC are failing dismally.

2nd time complaining. First time around, Avenues branch said i was lying until i told them exactly who & how, then it was "sorry about that".

Delmas said the same. Today I prove them to be *****. Again cash accepting atm offline at Delmas branch 13:33 p.m 15 May 2020. Asked to complain in branch & told no management present & they are unable/unwilling to log the complaint.

Photo & geolocation tagged as evidence.

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Replies (1)
Capitec Bank
Capitec Bank's reply15 May 2020, 15:16
Official
I acknowledge your posting, and have referred it to Complaint Management for immediate attention.
 
Feedback will be provided within five working days.  I trust that this situation will be resolved to your satisfaction. Kind regards
Capitec Bank