sP
sarah P

1 reviews | Active since Oct 2020

12 Oct 2020, 15:22

CAPITEC THIEVING AGAIN!

Capitec is one of the biggest ******* I can come face to face with but not take to jail! Some company debited my account for R2700.00. Capitec did "investigations" and because my email address and cellphone number was used the sale was legit. I did not make any purchase but they claimed due to the above they cannot reverse the payment. How many people are you going to rob??? This is not the first person inn my family to have this issue and we were stupid to think it would not happen to us with the reputation your bank has! I will be closing my account due to this. You guys do not assist you clients and should close your bank down! you are running your company with ****** money. You clearly so not have strong security measures, especially if 1000s of people are having problems with this issue!

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Replies (3)
Capitec Bank
Capitec Bank's reply12 Oct 2020, 16:58
Official
I acknowledge your posting, and have referred it to Complaint Management for immediate attention.

Feedback will be provided within five working days.  I trust that this situation will be resolved to your satisfaction.

Kind regards
Capitec Bank

Best regards,

sP
sarah P's update13 Oct 2020, 07:15
Reviewer Update
So just some feedback here Capitec! My bro in law had R3000.00 taken of his account a few months back, after going through channel after channel your guys gave him the EXACT story you have us! Well news flash!!!!!!!! A transaction was done in SEATTLE!!!!!!We are in Durban and how on earth can we be in 2 places at once??????? You guys are a joke

Capitec Bank
Capitec Bank's reply20 Oct 2020, 13:16
Official
Good day Sarah P,

I confirm the matter has been dealt with and resolved.

Kind Regards,
Capitec Bank

Best regards,