LS
Leyya S

1 reviews | Active since Nov 2019

01 Nov 2019, 07:43

Capitec *****s

I have a credit card with Capitec. I have had this issue a few times, they debit my account on the 25th and then on the 30th of the month. When I tried to call them, they give me some bull**** story. I have never seen any bank debiting you twice in one month, who can I turn to because Capitec are literally robbing me here!

0
Replies (3)
Capitec Bank
Capitec Bank's reply01 Nov 2019, 11:55
Official
I acknowledge your posting, and have referred it to Complaint Management for immediate attention.
 
Feedback will be provided within five working days.  I trust that this situation will be resolved to your satisfaction.

Kind regards
Capitec Bank

Best regards,

Capitec Bank
Capitec Bank's reply11 Nov 2019, 12:03
Official
Good day 

With reference (Incident# ***3) to your complaint regarding your Capitec Bank Credit Card. Thank you for bringing the matter to our attention.
May I please request you email me your contact details to *** which will assist me in being able to escalate your matter for resolution. 
Kind regards
Capitec Bank

Best regards,

Capitec Bank
Capitec Bank's reply23 Nov 2019, 09:39
Official
Hi Leyya 

We have made numerous attempts to contact you to no avail, the matter will be closed from our end.

We apologise for the inconvenience caused.

Kind regards
Capitec Bank



Best regards,