NS
Nicholas S
1 reviews | Active since Nov 2021
22 Mar 2024, 20:30
CAPITEC : THEY DON'T CARE
Today, 22 March 2024, I was left with a red face at a till at our local supermarket. I had more than R28 0000 in my capitec savings account (checked before I went to the shop) AND CAPITEC DECLINED MY ONLINE PURCHASE. What a useless bank! I would like them to explain such inefficiency and utter poor service.
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Replies (4)
Capitec Bank's replyOfficial
22 Mar 2024, 22:05Good day Nicholas
Thank you for letting us know of your concern, and for your patience while we explore this matter. We have assigned your query to a designated official who will contact you within the next business day.
Kind regards
Capitec Bank
Thank you for letting us know of your concern, and for your patience while we explore this matter. We have assigned your query to a designated official who will contact you within the next business day.
Kind regards
Capitec Bank
Best regards,
Capitec Bank's reply22 Mar 2024, 22:05
Official
Good day Nicholas
Thank you for letting us know of your concern, and for your patience while we explore this matter. We have assigned your query to a designated official who will contact you within the next business day.
Kind regards
Capitec Bank
Thank you for letting us know of your concern, and for your patience while we explore this matter. We have assigned your query to a designated official who will contact you within the next business day.
Kind regards
Capitec Bank
Best regards,
NS
Nicholas S's updateReviewer Update
25 Mar 2024, 12:57Capitec is playing games. They send a whatsapp asking me to press "enter" to speak to Nicole. Done that. No answer for the past hour... They will close my complain after 3 days "if I don't press enter". They surely playing games. What a horrible bank! ....and nobody cares...
NS
Nicholas S's update25 Mar 2024, 12:57
Reviewer Update
Capitec is playing games. They send a whatsapp asking me to press "enter" to speak to Nicole. Done that. No answer for the past hour... They will close my complain after 3 days "if I don't press enter". They surely playing games. What a horrible bank! ....and nobody cares...
NS
Nicholas S's updateReviewer Update
25 Mar 2024, 12:58Capitec playing games
NS
Nicholas S's update25 Mar 2024, 12:58
Reviewer Update
Capitec playing games
NS
Nicholas S's updateReviewer Update
25 Mar 2024, 13:04Capitec "contacted" me. Whatsapp. Press enter to speak with Nicole regarding your complaint. I pressed enter. Been waiting 2 hours now. They will close after 3 days, "if I don't press enter". Can anyone trust Capitec? They will close my case and simply say "they could not get hold of me". What a lot of .....they are!
NS
Nicholas S's update25 Mar 2024, 13:04
Reviewer Update
Capitec "contacted" me. Whatsapp. Press enter to speak with Nicole regarding your complaint. I pressed enter. Been waiting 2 hours now. They will close after 3 days, "if I don't press enter". Can anyone trust Capitec? They will close my case and simply say "they could not get hold of me". What a lot of .....they are!