Capitec Theft

I went into the capitec branch at the reef shopping centre on the 8th July 2024. I had withdrawn money from the ATM and received mutilated notes. I took the notes back into the branch on the 8th and handed then to the Branch manager her name is Lebogang. She handled my query and told me it would take up to 15-20 minutes. It was almost an hour over and I couldn't wait any longer. I returned to the branch a few days later to follow up and another lady assisted me. She checked my incident that was logged and told me that it was not actioned as yet, it was over 24hours now so the lady called to find out and was informed that there is a back log for mutilated notes. Today 19th July I used the whatsapp line and spoke to Fisiwe whom advised me that my incident was rejected due to the notes not being scanned. I am appaled at this kind of service as I was in the branch and nobody informed me that the note was not scanned. It has been over 2 weeks and I had to do a follow up as no feedback was provided to me. I feel like my money has been ****** from me as the protocol was not followed.