Capitec the worst ever!!!

I am an existing bank account holder at Capitec, not only does the branches to things differently but their customer service consultants always cut the call on their clients. They have no empathy, no telephone equette, no human touch whatsoever. They deducted money 7000 some what rands from my account, knowing very well their branch called me on Thursday, ensure that I remember a payment of R300 will be deducted for my credit card. All she said was I will make a note on their flippin system. She then cut the call in my ear whilst I still wanted to say something. This is outrageous, they knowing very well as explained in many branches and to their consultants that never have I missed any payment until Covid happened to the entire human race. Do they care No!! I would never recommend this bank to anyone I know, I now have to endure the waiting in line at the branch so I can get help because they have now taken food out of my sons mouth. Perthetic, unprofessional, inhuman bank.. Sies