Capitec : The worst bank to deal with

This is beyond my worst expectations

To: *** *** Date: Jan 29, 2025, 16:41

Capitec: Thank you, we have received your complaint - Complaint Number ***th January 2025 / 15th January 2025 : A reminder of your case number: ***8 - Thank you for your patience - Nothemba Nobanda

To whom it may concern,

I am totally disgusted by the banking institution of South Africa.

I put my money in a 32 day Call account knowing that if I was in a difficult situation I could withdraw some of it immediately and have a small charge taken off.

I have been trying since the beginning of the month to get some money released out of my account as I am out of the country and do not have a cent to my name, but to no avail.

I need help immediately. But Capitec is procrastinating.

I wrote to them, after calling before that, on the 15th January and they said it would take a few days. It is now the 29th, 14 days, 10 working days later, and they are still saying it will take a few days. What kind of people are you employing at Capitec Bank.

I need my money now. Can someone please do something about this.

Regards,

Beverley van der Walt + (1) *** *** Daughter ***