Capitec the worst bank ever

So capitec it's being 2 weeks since I complained to you about unauthorized set off done on my account every reply of yours will be that a consultant will be in touch within the next business day. However that does not happen.

I have. Got in touch with the ombudsman again because they helped me w 8th my case the Last time around u tried to de***** me. Here is some legal info about set offs

credit agreements, which are subject to the NCA, a credit provider must comply with the requirements set out under s 124 of the NCA. In terms of s 124 of the NCA, the creditor must comply with the following process before a set-off can be app****: The consumer must provide consent and authorisation, which specifies the account/s from which set-off will be app****, in respect of which amounts when set-off is to be app****, and specify in respect of which obligations the set-off is to be effected.