CAPITEC (THE WORSED BANK TO USE)

I am not happy with capitec at all, I had a debit order in my account that was not agreed on with a certain company yes I did approve the debit mandate but when I went online to cancel the debit mandate it can't be cancelled or stopped. And I wanted to cancel it due to me not agreeing with the 3rd party I decided to cancel the contract with them and block the mandate (which I couldn't ) and to my surprise they debited my account then I go to capitec to reverse only to be told they can't reverse it cause it's blocked what a pathetic excuse for a bank to just allow other companies to just take money in our account without having an option of reversing the money, then I said close my account cos u can't be trusted with my money ok then can but after giving them my ID card now there are other problem in closing my account apparently my ID card does not have a safety or security sticker on (whatever that may be its still me on the id) then I ask if I bring the green ID will they close my account (honestly I am just feedup) then no they can't use my green ID cos it will cancel my ID card so I was getting excuse after excuse, for my money that I want back, what's gonna happen if the 3rd party comes again and keep debiting my account will I be getting the same excuses every Month, we work hard for the money to just be taken easy like that. If I can't trust u to protect my investment, then u can't be trusted as a bank