CAPITEC THE WORSE SERVICE EVER!

Capitec bank is the worse ever. Card ***** was committed on my account while my card was with me. I reported this last month and only to be told yesterday that they have not worked on this, after being told to wait 30 days. I have been to the branch every week with no joy and yesterday Capitec has just reached the limit after being told they will only escalate now and I should wait another 7 working days. Today I call to check if matter has been escalated, nothing and had to deal with an unpleasant Samkelisiwe from the Card Dispute Team, uninterested and completed ******** of my feeling. She has answered non of my question and clearly had no capacity to help. Capitec is unsafe and definitely they do not care about their customer. I WANT MY MONEY NOW!