Capitec The Worse Bank in SA Do Not Trust them!!!!

People be AWARE AND ALERT of Capitec Bank. They are the lion in sheep’s clothes. They portray this image of low cost banking, which I firmly believe is only a marketing strategy to reel in customers.. thank heavens I moved my entire banking portfolio to FNB. Yes the 4 major banks might be more expensive in respect of fees and charges but service and professionalism is of top quality as compared to Capitec Bank. I’ve settled my study loan with Capitec on 21.12.18. On the same day Capitec deducted an installment which they should refund since I’ve settled the loan account but they refuse to refund me because apparently the settlement amount included the premium they deducted the same morning I’ve settled their loan. Capitec in my books is considered ‘loan shark’ their systems deductions are ALWAYS before the agreed deduction date that how money hungry they are. NEVER use Capitec as ur primary bank when u want to apply for credit because when I did my home loan application the bond originator showed me how credit rating/score significantly doubled when u bank with one the 4 major as supposed to Capitec. I’ve spoke to a RUDE AND IRATE collections team named Richard and several RUDE call centre agents namely Vuyo Bokveldt, Sadia, Desmond which treated me so bad and threatened me how they will make this will negatively affect my credit score if I don’t pay the deduction which reversed. I felt like a ********. It’s was very humiliating as a client. Worse part ALL those agents ALL had a different so called settlement amount and different information. No one day the same thing yet it’s the same bank. I’ve always wondered why when I walk into any of the 4 major bank I feel like I have money, I feel somebody important and I’ve realized at Capitec their look so ‘broke’ like they need a loan maybe it’s that black unappetizing uniform. To crown it ALL in the 21.12.18 at N1 City Goodwood Capitec branch a consultant named NEO confirmed with the back office that my refund will in my account within 24 hours. The branch manager at N1 City Goodwood branch a white female not approachable and not friendly at all. On the 28.12.18 still no refund when I went back to get at N1 City branch it was a total different story until this day Capitec insists that I must pay back the premium I’ve reversed otherwise they’ll report me on ITC. I’m disgusted with this financial institution that’s why they’ll ALWAYS BE A WANNA BE MAJOR BANK AND THEY’LL ALWAYS WALK IN THE SHADOW OF THE 4 MAJOR BANKS!!! South Africa watch for Capitec Bank it’s not as good as how they market their products. Capitec showed teach their staff it’s NOT about them it’s about their customer. In the servicing industry SOFT S****S is what matters and NOT ruled, regulations or product knowledge.