CAPITEC THE WORSE BANK EVER

I had the worse experience with the worse bank ever I had a transaction that went of my account with Capitec on the 25 September at 10.00pm the night for an amount of R251.00 I stopped my card immediately and the next day contacted Capitec which was even worse as they said they could not assist me due to security reasons, I then went inside the branch and they advised me that it will that it will take 14 days for them to assist me, today the 09 October they tried to contact me I called them back and the person I spoke to put down the phone in my ear as he said that me and my wife cannot be on the phone together and just dropped the call in my ear i will definitely close all accounts and would not advise anybody to take out anything from CAPITEC