1 reviews | Active since Jun 2017

02 Feb 2020, 17:28

Capitec the useless bank.

Opened a new account with capitec and i already regret it. First i could not use my app so had to go back to the bank to get that fixed coz they never verified my email. Then im out for supper and try paying with my card so it kept declining. I call the useless capitec call centre, i disconnect twice and then the third time i call they tell me ive answered my security questions incorrectly!!!!!????? How the ****???? Theres a reason why they are cheap because they are ****ing useless. Ill be closing my account as soon as I can next week.

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Replies (2)
Capitec Bank
Capitec Bank's reply03 Feb 2020, 14:24
Official
I acknowledge your posting, and have referred it to Complaint Management for immediate attention.
 
Feedback will be provided within five working days.  I trust that this situation will be resolved to your satisfaction.

Kind regards
Capitec Bank
Capitec Bank
Capitec Bank's reply04 Feb 2020, 11:09
Official
Good day Mr Bekker 

As per our conversion via the telephone, I trust the matter was dealt with.

Kind regards 
Capitec Bank