YT
Yvette T

1 reviews | Active since May 2021

13 Feb 2024, 15:58

CAPITEC - THE UNAUTHORISED TRANSACTIONS ON MY ACCOUNT ARE GETTING A BIT OLD

Three times I have had to cancel my bank card due to unauthorised transactions. Each time I am put through the "investigate" and if found legit I will get refund in 30 days - NEVER GET FEEDBACK NOR REFUNDED - I am beginning to think Capitec has a syndicate operating internally that rob people. Capitec is definitely not safeguarding its customers and clearly has no system in place for when ***** is committed against customers - or is it a case of Capitec as a whole benefitting from "unauthorised" transactions on client's accounts? Best is, they keep accusing me of sharing my banking information and doing online shopping - do they really think I am that stupid? Seriously Capitec, stop treating clients like ********s, and start looking at the ********s you have in your employ. This is getting really old - time I go lay ******** charges at the Commercial Crimes Unit - maybe then Capitec will step up their game!

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Replies (1)
Capitec Bank
Capitec Bank's reply13 Feb 2024, 16:19
Official
Good day Yvette  

Thank you for letting us know of your concern, and for your patience while we explore this matter. We have assigned your query to a designated official who will contact you within the next business day. 

Kind regards 
Capitec Bank