CAPITEC THE ******* ...NONSENSE SERVICE

On the 25/08/2021 i received a call from a 081 cellphone number the person was asking me questions regarding my capitec account and a luno account i no longer use ,after a few minutes i tried logging in the app and i got an error message i then rebooted the phone i managed to login back to the app and my balance was R0.00 i checked the reference and the funds was transferred to an external bank ,I called capitec bank i was assisted by an agent by the name Jabulile Gaula the agent informed me that she will notify standard so that their ***** detection department to place the funds on hold .I struggle to understand how the funds left my account without me compromising my remote pin ..to date i haven't received any communication if the external bank was able to secure the bank i was provided an incident number (***4) i expect to be kept informed and i want a full refund and i will close my account as i have been a loyal client but my account security was breached the forensics team within your bank didn't even detect any security breach how do you call yourself the best bank in Sa while you cannot Guarantee Safety for your client .