CAPITEC - THE MOST *********** BANK.....AND *******?

Regrettably, there is not a negative star rating option, CAPITEC doesn't even deserve any star. On 16/08/2022, money was deposited into my account via FNB from a major company. On 18/08/2022, CAPITEC reversed this transaction. After approximately 3 HOURS on the phone to their call centre, being put on hold many many times and transferred to virtually every department in CAPITEC, I still don't have my money. I have IN WRITING their confirmation that this is in fact an error on their part and that my money would be refunded in 24 hours - that was a week ago!! Again - my calls are placed on hold or directed to arbitrary department. The company who deposited the money also hasn't had the money returned. CAPITEC DEFINITELY HAVE THE WORST CALL CENTRE / UNTRAINED STAFF AND IT WOULD APPEAR, ARE *******!! Due to their incompetence, I've had transactions reversed for "insufficient funds" - YOU HAVE MY MONEY CAPITEC, GIVE IT BACK!! "promises" to call back - never believe this!!