Capitec the capitalist

I received notification that my card made an online purchase while I was at work, immediately I dropped everything and contacted the bank, the lady that answered immediately opted that we stop the card , I told her the transaction going off my account was not initiated by my me, so in order for me to use my account I had to go to the branch and get a new card , I went to Preller square branch and told the consultant I can't be charged for a replacement fee for a card that has to be replaced due to a ********** transaction and was told I have to pay whether it's fair or not I have to pay , we argued about it for an hour and the consultant even referred it to head office or call center and they maintained I have to pay, as I needed the card to access my account I have no choice but to allow the charge to go thru even thou I felt it's unfair, I was told a dispute was recorded and I will receive feedback in 7 to 14 days , I received a call 2 days later with a further notice that for me to dispute I will be charged and it will either get the funds back in my account in 45 days. I feel capitec bank is the main ********* in this unauthorised transactions because they gladly so an opportunity to generate revenue from ********** transactions and further want to charge me for an inconvenience that occurred in my account. I feel you should have a section in your upcoming financial results that states revenue generated from *********** clients.