Capitec, the blunder of all banks.

I had a client pay money into my account with immediate payment on Thursday 2nd September 2021. At that time I was loading stock at a mine 300km away from home. It is now Saturday 4th September 2021 and I am still stuck by the mine because I have to pay for my stuff at the salvage yard. I have phoned Capitec so many times and have had so many rude consultants who just refused to help(saying if money needs to come into my account, then it is not their problem, I must contact the other bank) one person sent me a link with a ref number so I could send the proof of payment to them. Today, the phone and the person tells me that the error is on Capitec's side and the money will be returned to the original person's account. When I asked the lady for her name because I am going to report capital on hello peter, she put the phone down in my ear. Is this what customer care is Capitec? My time away from my family and the extra cost involved for having to buy food this side because I can't leave the mine with my bakkie. Is that worth nothing to you? No SMS feedback or courtesy SMS to say you have problems with your system? I have a business account with Standard bank and seems that I (along with my family) will be closing our capitec accounts as soon as I get back to my hometown. You Capitec, have zero customer care consultants worth their salaries and as a big financial institution, you have failed your clients in more ways than you can imagine.