KS
Karlien S

1 reviews | Active since Mar 2010

03 Sept 2020, 10:26

CAPITEC - THE BEST? I THINK NOT!!!!

Since July 2020 we got notice from the directors of my workplace that we will not be paid on the 25th of each month anymore, only on the last day of each and every month. I sent an email to Capitec Bank requesting them to make my debit order for my credit card and personal loan go off on the 1st and not the 25th of each month. I got an email requesting a letter from my boss - which I sent through. On the 27th of August 2020 Capitec Bank again let my debit order go off and now I get a call from Mpo at Capitec Bank saying they will not help me to change the date as the debit order came back unpaid!!!!! OFF COURSE IT CAME BACK UNPAID - FOR OBVIOUS REASONS!!!!! I got my salary for August 2020 on the 28th of August 2020 as the directors decided to help us out as this was the first month that we should have gotten our pay at the end of the month and various of the employees asked for indulgence. As from the end of September 2020 we will only be getting our salaries on the VERY LAST DAY OF EACH AND EVERY MONTH. On the day I got my salary I immediately made payment of R2000.00 into my capitec credit card and the loan went off as per usual, as I had a minimum amount in my bank account - but it will not stay that way. PLEASE PLEASE PLEASE - Change my debit order day!!!

0
Replies (2)
Capitec Bank
Capitec Bank's reply03 Sept 2020, 14:02
Official
I acknowledge your posting, and have referred it to Complaint Management for immediate attention.
 
Feedback will be provided within five working days.  I trust that this situation will be resolved to your satisfaction.

Kind regards
Capitec Bank
KS
Karlien S's update08 Sept 2020, 12:52
Reviewer Update
I would like to thank Natasha Williams, Complaint Management Officer, Complaint Management at Capitec for helping me resolve my issue. I really appreciate your assistance and guidance herein.